Terms of service
TERMS OF SERVICE
Last Updated: June 25, 2026
These Terms and Conditions ("Terms") govern all transactions made with ORAMO ("we", "us", "our") through our website. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before proceeding with any purchase.
1. Scope of Application
1.1
These Terms apply to all contracts concluded between ORAMO and you, whether you are a consumer or a business purchasing physical goods via our website.
1.2
Any specific terms related to promotional campaigns, discounts, gift cards, or special offers shall apply in conjunction with these Terms.
2. Formation of the Contract
2.1
The products displayed on our website constitute a non-binding invitation for you to make an offer to purchase.
2.2
By submitting an order, you are making a binding offer to purchase the selected products.
2.3
We may accept your order within five (5) business days by sending an order confirmation email or beginning order processing. The contract is formed upon acceptance.
3. Your Right to Cancel / Withdrawal
3.1
If you are a consumer located in the United Kingdom, you may have statutory cancellation rights under applicable consumer protection laws.
3.2
ORAMO additionally provides an extended 60-day return period for eligible unused products as described in our Refund & Returns Policy.
3.3
To exercise your cancellation rights, please contact us at:
4. Prices and Payment Terms
4.1
All prices displayed on our website include applicable taxes where required by law.
4.2
We accept payment methods displayed during checkout.
4.3
Payment information is processed securely through trusted third-party payment providers.
5. Delivery and Fulfillment
5.1
All products sold by ORAMO are physical goods delivered to the shipping address provided during checkout.
5.2
Orders are generally processed within 1 business day.
5.3
Estimated delivery time is 1–3 business days after dispatch.
5.4
We currently deliver within the United Kingdom.
5.5
Customers are responsible for ensuring that all shipping information is accurate and complete.
6. Ownership of Products
6.1
Ownership of products transfers to the customer upon successful payment and delivery.
6.2
Unauthorized commercial resale of products purchased from ORAMO without written permission is prohibited.
7. Warranty and Consumer Rights
7.1
Products must be of satisfactory quality, fit for their intended purpose, and match their description.
7.2
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
7.3
Eligible customers may receive a replacement, repair, or refund in accordance with applicable consumer protection laws.
8. Retention of Title
Ownership of goods remains with ORAMO until full payment has been successfully received.
9. Promotional Campaigns and Gift Offers
Promotional discounts, vouchers, and special offers:
-
Are non-transferable
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Cannot be exchanged for cash
-
May be subject to expiration dates and additional conditions
10. Limitation of Liability
10.1
Our total liability shall not exceed the amount paid for the relevant product.
10.2
We shall not be liable for indirect, incidental, consequential, or special damages arising from use of our products or website.
10.3
Nothing within these Terms excludes liability for death, personal injury, fraud, or any liability that cannot legally be excluded.
11. Applicable Law
These Terms shall be governed and interpreted under the laws of England and Wales.
12. Jurisdiction
The courts of England and Wales shall have jurisdiction over disputes arising under these Terms, subject to applicable consumer protection laws.
13. Alternative Dispute Resolution (ADR)
Where applicable, consumers may seek resolution through appropriate Alternative Dispute Resolution (ADR) services.
14. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Entire Agreement
These Terms, together with our Privacy Policy and Refund & Returns Policy, constitute the entire agreement between you and ORAMO.
CONTACT INFORMATION
Store Name: ORAMO
Physical Address: 73 Carr Ln, Hull HU1 3RQ, United Kingdom
Phone: +44 7455 102798
Email: sales@oramo.shop
Business Hours: 11:00 AM – 6:30 PM UK Time (Monday – Saturday)
Sunday: Closed
Order Cut-Off Time:
6:00 PM UK Time