Refund policy

At ORAMO, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help with returns and exchanges under the following terms.

Countries Covered

We accept returns and exchanges within the United Kingdom.

Return & Exchange Eligibility

Product Condition: Returns are accepted for both defective and non-defective products.

Requirements: To be eligible for a return or exchange, products must be new, unused, and in their original packaging.

Timeframe: Returns or exchanges must be requested within 60 days from the date of delivery.

How to Return

You can return products via the following method:

By Mail: Contact our support team at Contact@oramo.shop to initiate the return process. Our team will provide return instructions and, where applicable, a prepaid return shipping label by email.

Return Shipping & Fees

Return Cost: Return shipping is free when using our provided prepaid return label.

Restocking Fees: There are no restocking fees for returned products.

Refunds

Inspection: Once we receive and inspect your returned item, we will process your refund within 7 business days.

Method: Refunds will be issued to the original payment method used during purchase. Please note that your bank or payment provider may take additional time to post the credit to your account.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at Contact@oramo.shop with your order number and clear photos of the product.

We will arrange a replacement or a full refund, including free return shipping where applicable.

Items Not Eligible for Return

The following items may not be eligible for return:

Products that show signs of wear or use
Products damaged due to misuse
Products not returned in original condition or packaging
Certain hygiene-sensitive products, if applicable, once opened or used

Order Modifications and Cancellations

Orders can only be modified or cancelled within 24 hours of placement.

After this period, orders may enter the fulfilment process and cannot be changed.

Lost or Undelivered Orders

If your order has not arrived within 30 business days, please contact us.

We are not responsible for packages lost due to incorrect shipping information provided by the customer.

Quick Reference

Requirement	Policy Detail
Return Window	60 Days
Restocking Fee	No Fee
Return Method	Mail
Refund Processing	7 Business Days
Return Shipping Cost	Free with provided prepaid label
Defective Return Label	Prepaid return label where applicable